Yesterday, I attended Social Media Marketing Unplugged, a truly inspirational seminar about social media and the tactics used to go about handling this phenomenon. The speakers that stood out the most for me were the ones who told their story, shared their knowledge (and humour) and related it to all businesses in general.
An ongoing theme that resided with me throughout the seminar is that consumers want to feel something whenever they interact on the web. They may not even know they are looking to feel anything. The truth is, social media users get a sense of pride when they have a new follower, or a mention on Twitter. They are comforted with honest reviews from users just like them on sites such as Yelp, and feel intelligent by purchasing products and services at discounted prices from online coupon sites such as Ethical Deal. Users may not understand how much emotion is involved in their decision-making process online, but if your company creates an emotional hook that somehow reels them in, your business will definitely be talked about.
New connections are made everyday, and these connections are facilitated so easily with all of the tools provided on the internet. In my eyes, the most useful tool to organize all of these valuable connections is Hootsuite, which was praised about by the beloved speaker, Dave Olson. (Gotta love the owl!)
If I were to remember one thing of value from the seminar, it is that social media alone will not provide your business with success. It is to be used as a supporting role to your ultimate business strategy. As Marty Yaskowich mentioned, “You do not need a social media strategy. Use traditional media first to start and/or supercharge your business, then turn to social media.”
Overall, wonderful experience and well worth my time! Big thanks to all of the seminar’s wonderful speakers!